Refund policy

Return & Refund Policy

We want every customer to have a satisfactory shopping experience.

If you would like to request a return, please contact us within 14 days after your order has been delivered.

Before returning any item, please contact our customer service team and provide your order number and the reason for the return.

Eligible Returns

Products may be eligible for return if:

The item is unused and in its original condition.

The product has not been cut, washed, altered, damaged, or used.

The original packaging is kept where applicable.

The return request is submitted within 14 days after delivery.

Non-Returnable Items

The following products are generally not eligible for return unless there is a confirmed quality issue or shipping error:

Customized or personalized products

Cut-to-size products

Special production orders

Made-to-order items

Clearance or final-sale items

Products that have been used, cut, washed, altered, or damaged after delivery

Return Shipping Costs

If the return is caused by a product defect, incorrect item, or shipping error made by us, we will be responsible for the reasonable return shipping cost or provide another suitable solution.

For returns caused by personal preference, change of mind, incorrect selection, or other reasons not related to product quality, the customer is responsible for the return shipping cost.

Original shipping charges are generally non-refundable unless the return is caused by our error.

Product Color and Size Differences

Please note that slight color differences may occur due to photography, lighting, screen settings, material differences, or different production batches.

Minor size variations may also occur due to manual measurement or normal manufacturing processes.

These normal variations are not considered product defects.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status.

If approved, the refund will be issued to the original payment method.

We do not charge a restocking fee for approved returns.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

Your order number

Clear photos or videos of the product

Photos of the packaging where necessary

A brief description of the issue

We will review the situation and provide an appropriate solution, which may include replacement, refund, partial refund, or other reasonable compensation.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

If you have any questions about returns or refunds, please contact our customer service team before returning any products.